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Create a timeline of milestones. The above link will guide you to set up a milestone. Are milestones the way to go or is it not a best practice? If more than 24 hours. Salesforce service cloud has long been a cornerstone for managing customer support and service operations.
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If more than 24 hours. Crm + ai + data + trusttry salesforce for free Are milestones the way to go or is it not a best practice? The above link will guide you to set up a milestone.
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Define required steps (milestones) for your support team to follow when resolving a customer case. Create a timeline of milestones.